Nostar Gem Privacy Policy

Nostar Gem is an online gaming and sports betting platform operating at nostargem.com, focused on serving players in the Philippines. References to "Nostar Gem", "we", "us", or "our" in this Privacy Policy refer to the Nostar Gem platform and its operating entity.

Nostar Gem acts as the data controller for personal information collected through the platform — meaning we determine why and how your data is processed. For specific processing activities handled by third-party service providers acting on our behalf, those providers operate as data processors under instruction from Nostar Gem and are bound by appropriate data protection agreements.

This Privacy Policy applies to every person who visits the Nostar Gem website, creates an account, interacts with platform features, contacts Nostar Gem support, or uses any payment method linked to a Nostar Gem account. It should be read alongside the Nostar Gem Terms and Conditions to understand the full framework governing platform use.

Nostar Gem collects personal data through several channels: the registration form, account activity on the platform, payment transactions, support communications, and automatic technical collection when you use the site. The categories of data collected and the source of each are set out below.

Nostar Gem does not knowingly collect sensitive personal information such as biometric data, health records, or political affiliation beyond what is strictly required for mandatory identity verification under applicable Philippine regulations. Where a government-issued ID is requested for verification, the document is used solely to confirm identity and age eligibility.

You are not required to provide data beyond what is labelled as mandatory above. However, refusing to provide mandatory data will mean that Nostar Gem cannot create or maintain your account, process payments, or fulfil withdrawal requests.

Every piece of personal data collected by Nostar Gem is used for a specific, documented purpose. We do not process data in ways that are incompatible with the purpose for which it was originally collected. The main purposes are as follows.

• Account creation and management — verifying your identity, maintaining your Nostar Gem account, and providing access to all platform features for which you are eligible.
• Payment processing — facilitating deposits to and withdrawals from your Nostar Gem account in Philippine Peso via GCash, Maya, bank transfers, and other supported Philippine payment methods.
• Bet settlement — recording wagers, calculating returns, and crediting winnings accurately to your Nostar Gem balance based on official event outcomes.
• Fraud prevention and security — detecting unusual account activity, verifying that transactions originate from the registered account holder, and protecting the integrity of the Nostar Gem platform against manipulation.
• Regulatory compliance — meeting our obligations under applicable Philippine law, including age verification, anti-money laundering requirements, and record-keeping obligations.
• Customer support — responding to queries, resolving disputes, processing responsible-gaming requests, and handling account-closure or self-exclusion submissions.
• Platform improvement — analysing aggregated, anonymised usage patterns to improve Nostar Gem feature design, site performance, and overall member experience.
• Marketing communications — sending promotional offers, platform updates, and event notifications where you have opted in or where Nostar Gem has a legitimate interest in doing so. You can opt out at any time.

Nostar Gem processes personal data only when a valid legal basis exists. The primary bases applicable to the processing activities described in this Privacy Policy are as follows.

• Contractual necessity — processing needed to operate your Nostar Gem account, accept deposits, settle bets, and process withdrawals as part of the agreement between you and the platform.
• Legal obligation — processing required to comply with applicable Philippine law, including identity verification, financial reporting, and record-retention requirements.
• Legitimate interests — processing for fraud detection, platform security, abuse prevention, and aggregated analytics, where those interests do not override your fundamental privacy rights.
• Consent — processing for optional marketing communications and non-essential cookie placement, where you have given a clear, freely withdrawable opt-in.

Where Nostar Gem relies on consent as the legal basis for a specific processing activity, you have the right to withdraw that consent at any time through your account preferences panel or by contacting support. Withdrawing consent does not affect the lawfulness of processing that took place before withdrawal, and does not affect processing carried out on other legal grounds.

Nostar Gem does not sell, rent, or trade personal data to any third party for their own commercial purposes. Where data is shared with external parties, it is shared only to the extent strictly necessary for those parties to fulfil a defined service role for Nostar Gem, under binding data processing agreements that prohibit secondary use.

• Payment service providers — GCash, Maya, GrabPay, Coins.ph, InstaPay/PESONet, BDO, BPI, UnionBank, and card processors receive only the financial and identity data needed to authenticate and complete your specific transaction in PHP.
• Identity verification partners — when age or identity verification is required, relevant identity document data is shared with the engaged verification provider solely for that verification purpose. Documents are not retained by the provider beyond the verification window.
• Fraud prevention and AML services — transaction and behavioural data may be shared with licensed fraud-prevention and anti-money laundering service providers operating in accordance with Philippine financial regulations.
• Cloud and hosting infrastructure — Nostar Gem's platform data is stored on secure servers operated by infrastructure providers. These providers process data only under Nostar Gem's documented instructions and may not access or use member data for their own purposes.
• Regulatory and legal disclosure — Nostar Gem may disclose member data to relevant Philippine government bodies, law enforcement, or regulatory authorities where required to do so by law or valid legal order. Nostar Gem will notify affected members of such disclosure to the extent permitted by law.

Nostar Gem uses cookies and similar technologies on the platform to enable core functionality, remember your preferences, measure site performance, and — where you have consented — serve relevant promotional content. Cookies are small text files stored on your device when you visit the site.

• Essential cookies — required for the Nostar Gem site to function, including session management, login persistence, and bet slip continuity. These cannot be disabled without breaking core platform features.
• Functional cookies — remember your preferences such as preferred language, accepted notifications, and display settings. Disabling these may affect the personalised experience of the Nostar Gem interface.
• Analytics cookies — help Nostar Gem understand how members navigate and use the site using aggregated, anonymised data. No personal identity is associated with analytics data.
• Marketing cookies — used only where you have given explicit consent to receive personalised promotional messaging related to Nostar Gem offers. These can be withdrawn at any time through the cookie preferences panel.

You can manage cookie preferences through the settings panel on your browser or through the Nostar Gem cookie consent interface that appears on first visit. Note that disabling essential cookies will prevent normal use of the Nostar Gem platform.

Nostar Gem retains personal data for as long as your account is active and for a defined period after account closure, as required by applicable Philippine law and the legitimate operational needs of the platform. Retention periods vary by data category.

• Account identity and contact data — retained for the duration of your Nostar Gem account plus a minimum of five years after closure, consistent with Philippine anti-money laundering record-keeping requirements.
• Financial transaction records — retained for a minimum of five years from the date of each transaction in PHP, as required by applicable financial regulations.
• Gaming activity records — individual bet history is retained for a minimum of three years for dispute resolution and regulatory audit purposes.
• Support communications — ticket and chat records are retained for two years from resolution to support ongoing quality review and dispute escalation if needed.
• Technical and session data — raw log data is retained for a rolling 90-day period and then deleted or anonymised, except where a specific security investigation requires extended retention.

When the applicable retention period ends and no active regulatory investigation or unresolved dispute requires further retention, Nostar Gem will securely delete or irreversibly anonymise the relevant data. Deletion is not typically immediate on account closure due to mandatory retention periods — your rights to access and correction remain active during the retention period.

Nostar Gem takes the security of your personal and financial data seriously. The platform applies a layered approach to information security that covers data in transit, data at rest, access control, and incident response.

• All data transmitted between your device and Nostar Gem is encrypted in transit using TLS (Transport Layer Security), ensuring that login credentials, payment details, and personal data cannot be intercepted in readable form on public networks.
• Account passwords are stored using one-way cryptographic hashing. Nostar Gem staff cannot view your password — only you know it. If you lose access, a reset flow is initiated through your verified contact details.
• Financial data processed through GCash, Maya, and other Philippine payment providers is tokenised — the actual account numbers and card details are handled by the payment provider rather than stored on Nostar Gem systems.
• Access to member data within Nostar Gem systems is role-restricted. Staff can only access data relevant to their specific function, and access is logged and reviewed on a regular basis.
• Despite these measures, no online platform can guarantee absolute security. If you suspect your Nostar Gem account has been compromised — unusual login activity, an unrecognised device session, or unauthorised transaction — contact support immediately and use the account lock function available in the security settings panel.

As a Nostar Gem member and a data subject under applicable Philippine privacy law, you have a defined set of rights regarding the personal data held about you. These rights are available at no charge and can be exercised by contacting Nostar Gem support or through the self-service options in your account settings.

To exercise any of the rights above, contact Nostar Gem at support@nostargem.com with the subject line "Data Rights Request" and a description of the right you wish to exercise. We will acknowledge your request within five business days and provide a substantive response within 30 days. Complex requests may take up to 60 days, in which case we will notify you of the extension and the reason.

If you are not satisfied with how Nostar Gem handles a data rights request, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, which is the competent supervisory authority for data protection matters in the country.

Nostar Gem is strictly an adults-only platform. No person under the age of 18 years is permitted to register, hold an account, or participate in any gaming or betting activity on Nostar Gem. This is both a platform rule and a legal requirement under applicable Philippine law.

• Nostar Gem does not knowingly collect personal data from any person under 18 years of age. If we determine that data from a minor has been collected through a false or misrepresented registration, that account will be closed immediately, all associated data will be flagged for deletion consistent with applicable retention law, and any funds associated with the account will be handled according to applicable regulatory guidance.
• If you are a parent or guardian and believe your child has registered or provided personal data to Nostar Gem, please contact us immediately at support@nostargem.com. We will prioritise the investigation and closure of any such account.

Nostar Gem may update this Privacy Policy from time to time to reflect changes in the platform, the services offered, applicable Philippine law, or industry best practice. The version date at the top of this page shows when the most recent update was made.

• Material changes — those that significantly affect how Nostar Gem uses your data or affect your rights — will be communicated to registered members via the email address on file at least 14 days before they take effect.
• Minor changes — such as clarifications of existing language, corrections to formatting, or updates to contact details — may be made without advance individual notification.
• Continued use of Nostar Gem after the effective date of a material change to this Privacy Policy constitutes acceptance of the updated version. If you do not agree with a material change, you may close your account before the effective date.

For any privacy-related question, data rights request, or concern about how Nostar Gem handles your personal data, please get in touch using the contact details below. All privacy correspondence is handled with priority and in Philippine English.

• Email (Data Rights and Privacy): support@nostargem.com — subject line "Privacy Policy" or "Data Rights Request" for fastest routing.
• Live Chat: available through the account panel during published support hours for general queries about this Privacy Policy or your data preferences.
• Account Settings: many data preferences including marketing opt-out, cookie settings, notification preferences, and responsible-gaming tool activation are available directly in your Nostar Gem account settings panel without needing to contact support.